Cancellation and Refund Policy
The Sixtynine Communication Co., Ltd. (the “Company”) has prepared this policy to set out the terms on which an order may be cancelled, and the conditions, channels and time frames for refunding the purchase price of orders placed through The Sixtynine Store website.
All prices and amounts payable on the website are shown in Thai Baht (THB). The website accepts payment by credit or debit card and by PromptPay (PromptPay QR), through the payment service providers Omise and Beam Checkout, which meet international security standards. The Company does not store customers' card details.
Cancellation by the customer
- Orders not yet paid for: you may cancel the order yourself within the system, or contact the Company's customer service centre.
- Orders already paid for: please contact the Company's customer service centre. The Company will consider a refund under the conditions of this policy.
Cancellation by the Company
The Company reserves the right to cancel a customer's order where it is found not to meet the conditions of purchase, or where there is an error in the price or product information. The Company makes every effort to display prices and product details on the website as accurately as possible. Should the Company identify an error in the price of a product you have ordered, we will notify you promptly.
Where an error in product information or pricing arises that may lead to a shortage of stock, or to any other circumstance in which the Company is unable to deliver, both you and the Company are entitled to cancel the order. If the order is cancelled after payment has been made, the Company will issue a refund in accordance with this policy.
The Company reserves the right to cancel an order immediately where it is found that the transaction does not comply with the conditions the Company has set.
When a refund may be requested
- The product is damaged, defective or unusable on arrival (Dead on Arrival: DOA), provided the customer notifies the Company within 7 days of receiving the product.
- The Company is unable to deliver the products ordered, for example because a product is out of stock or has been discontinued.
- An order that has already been paid for is cancelled by the Company under the terms above.
When a refund is not available
- The customer has changed their mind, no longer wants the product, or ordered the wrong model, while the product is in normal working condition.
- More than 7 days have passed since the product was received; the product is then covered by its warranty terms.
Refund channels and time frames
Refunds are issued through the payment service provider, back to the channel the customer used to pay. Our team will keep you informed of progress by e-mail.
- Paid by credit or debit card: the refund is returned to the card used for payment. This takes approximately 15–30 business days, depending on the billing cycle of the card issuer.
- Paid by PromptPay (PromptPay QR): the refund is returned to the account used for payment. This takes approximately 15–30 business days, depending on the account holder's bank.
Where a refund cannot be made through the payment service provider
If a refund cannot be made through the payment service provider, the Company will transfer it to a bank account provided by the customer. Our team will contact you to request the documents below, which are used solely to process the refund.
Supporting documents — individual customers
- A copy of the national ID card, signed to certify it a true copy and annotated "For the purpose of claiming a refund from The Sixtynine Communication Co., Ltd. only".
- A copy of the front page of the bank passbook (book bank).
- The transfer slip or other proof of payment.
Supporting documents — corporate customers
- A copy of the company's certificate of registration and Por Por 20 (VAT registration certificate).
- A copy of the front page of the company's bank account.
- A copy of the proof of payment or payment slip.
Tracking a refund
You can check the status of your order and refund on the Track your order page, or under Order history in your account.
Contact us
Our customer service centre is available Monday to Friday, 8:00–17:00, through the channels on our Contact us page.