Frequently asked questions
Answers about our products, ordering, delivery, claims and refunds.
Products and warranty
Yes. Every product is brand-new and genuine, supplied by the manufacturer or an authorised distributor. We do not sell second-hand or refurbished products.
Yes. Every product is covered by the manufacturer's warranty; the period and conditions are set by each brand. See our Warranty Terms for details.
Ordering and payment
We accept credit cards, debit cards and PromptPay (PromptPay QR), processed by payment service providers that meet international security standards. We do not store your card details.
No. You can order straight away without registering, and follow your order on the Track your order page. The full steps are in How to buy.
Yes. We issue a tax invoice and receipt using the details you enter at checkout. For a quotation, please e-mail the products and quantities you need to [email protected].
Yes. We handle bulk orders and bulk deliveries, with special pricing for large quantities. Please contact us for a quotation.
Delivery
Our daily dispatch cut-off is 11:30; orders placed after that are dispatched in the next round. Delivery normally takes 2–3 business days.
Yes. We deliver throughout Thailand; delivery to remote areas takes 3–4 business days.
Claims, cancellation and refunds
Please contact us within 7 days of receiving the product, and keep the box and all accessories. We will handle it under our Cancellation and Refund Policy.
You can take the product directly to the brand's service centre, or contact us and we will arrange the claim for you — please have your order number and a description of the fault ready. The full process is in our Warranty Terms.
You can cancel an unpaid order yourself within the system. If the order has already been paid for, please contact us.
No. We do not accept returns or issue refunds for a change of mind or a wrongly ordered model when the product is in normal working condition. See when a refund applies in our Cancellation and Refund Policy.
Refunds are returned to the payment method you used and take approximately 15–30 business days, depending on the card issuer or the account holder's bank. Our team will keep you updated by e-mail.
Other services and contact
Yes. We advise on and specify a computer to suit your use and budget. Please contact us.
Our customer service centre is available Monday to Friday, 8:00–17:00. All our contact channels are on the Contact us page.
Still can't find your answer?
Our customer service centre is available Monday to Friday, 8:00–17:00.